home depot exclusive store service team

NEW! Introducing electronic reporting! As of February '09, all full time service reps are equipped with handheld units complete with camera for detailed up to the minute in-store accountability. All part-time reps have web access to our reporting database, and can enter the same information directly to our reports server, including store photos.

McDonald Sales has been working with Home Depot Canada since the first Aikenhead’s store was set up in 1991. We are proud to be one of the foremost national service groups, with Home Depot exclusive reps in place from coast to coast.

McDonald Sales takes in-store service one step further. In addition to standard in-store service which includes tidying and maintaining shelves, product and displays, label maintenance, on-hand adjustments, order recommendations, RTVs, and filling the shelves from overhead inventory,

we put a huge focus on product knowledge training and developing strong relationships with store personnel. In addition, all of our team work in the stores on two weekend days each month, training the part-time associates and doing product demos to drive our sales. This extra exposure sets us apart from other service teams and helps us win over the hearts and minds of the associates so they can sell our products to the customer.

Services provided:

all stores visited minimum biweekly
displays cleaned and repaired
POP (signage and labels) refreshed and maintained
packdown of overstock to maintain an instock position on the shelf
store audits on request
associate training through informal one-on-one in-aisle training and through formal group classes
detailed reporting
committed participation in store events and promotions
new store set up
product resets
new product introduction (Innovation Centre set up, merchandising and training)
head office presentation and call support
adherence to best practise planograms
"real-time" feedback from the field