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Box stores require more time and detail in service than traditional hardware formats, thus the genesis of our Rona Box Store Service team. Separate from our Home Depot and Lowes teams, our Rona reps visit all stores in their district on a dedicated call cycle.
In addition to standard in-store service which includes tidying and maintaining shelves, product and displays, label maintenance, on-hand adjustments, order recommendations, RTVs, and filling the shelves from overhead inventory, we put a huge focus on product knowledge training and developing strong relationships with store personnel. Our team works in the stores alongside the associates, and also supports the stores through weekend events, attendance at new store openings and special events. This extra exposure sets us apart from other service teams and assists us in winning over the hearts and minds of the sales associates who will help put our products in the hands of the customer.
Services Provided:
All stores visited minimum biweekly
Displays cleaned and repaired
POP (signage and labels) refreshed and maintained
Packdown of overstock to maintain an instock position on the shelf
Store audits on request
Associate training through informal one-on-one in-aisle training and through formal group classes
Detailed reporting
Committed participation in store events and promotions
New store set up
Product resets
New product introduction (merchandising and training)
Head office presentation and call support
Adherence to best practise planograms
Consistent feedback from the field